Good Customer Service is “cutting in straight lines”
My first job was cutting my neighbors grass. Two acres that took about 2 ½ hours to cut, I was paid $7. At 10 years old that 7 dollars was a fortune! Mrs. Todd was my first customer. I learned how she liked her grass cut but more importantly I learned why that was important to her. She liked to look out her kitchen window at the long lawn and see the straight lines of the mower because that is how her son had cut it. At 10 years old I did not fully understand why it was impor