Who is Your Russ?
Over the past 25 years I have dined at over 3,000 restaurants, from high-end to casual dining. I have also had the privilege of working with the guest care teams at many of the top 100 restaurants in the country. In every dining experience, the server had the chance to make an impression and to create a memorable experience. Out of the thousands of servers I have interacted with, there is only one whose name I can always remember, Russ. Several years ago, my family and I were